The_King Posted June 16, 2023 Share Posted June 16, 2023 Woman says her new Samsung washing machine & dryer needed servicing 8 times in 2 years, now it no longer works© The Independent Singapore SINGAPORE: A woman wrote over social media that her Samsung washing machine and dryer, which she bought brand-new two years ago, has required no less than eight trips from the company’s technicians for servicing. On the COMPLAINT SINGAPORE Facebook page on Wednesday (June 14), Ms Chloe Lim Wei Wei detailed the difficulties she’s had with her washing machine and dryer, including problems with water drainage, panel, motherboard, and drum. Woman says her new Samsung washing machine & dryer needed servicing 8 times in 2 years, now it no longer works© The Independent Singapore Her kitchen, she added, has flooded three times, while her whole house has flooded once because of the unit. She also explained the drum issue as follows: “There is loud banging noise before the episode turned into a shaky washing machine when we use it. It took them two to three trips to confirm the drum is faulty. So the technician told me to wait for a phone call from Samsung to arrange for bringing it back to repair and a loan set.” “Even if they bring it back for repair there is no timeline as to when my washing machine can be repaired,” she wrote. Ms Lim added that while calling the company twice or thrice daily, she is still waiting. “I request a replacement NEW set or store credit to change out this faulty machine. I was told to wait for a phone call as their management need time to escalate. From April till now, I believe I was truly patient with them and the numerous problems this washing machine had given me. It is unfair for me to be waiting for no solution and thrown in the inconvenience of no washing machine. This is the worse customer service and product anyone could deal with!” The Independent Singapore has reached out to both Ms Lim and Samsung for further comment. /TISG Woman says her new Samsung washing machine & dryer needed servicing 8 times in 2 years, now it no longer works Ms Lim added that she received a call in April saying she’d be placed in a queue for a loan set made up of less than 10 people. However, two months later, when the unit was no longer working, the loan set still had not been issued by the company, and there were no parts for the drum yet. 1 1 1 Link to comment Share on other sites More sharing options...
The_King Posted June 16, 2023 Author Share Posted June 16, 2023 that why my home avoid samsung at all cost 1 Link to comment Share on other sites More sharing options...
XianGe Posted June 16, 2023 Share Posted June 16, 2023 Moi old samsuck washer had the flooding issue after use for 10yrs... Not sure huai hers so fast died... me will avoid samsuck home device oso... Now thinking if should get sharp TV or get more ex sony 2 1 Link to comment Share on other sites More sharing options...
aaur4man Posted June 16, 2023 Share Posted June 16, 2023 1 hour ago, XianGe said: Moi old samsuck washer had the flooding issue after use for 10yrs... Not sure huai hers so fast died... me will avoid samsuck home device oso... Now thinking if should get sharp TV or get more ex sony just get xiaomi cheap and good spoil one buy two more 5 Link to comment Share on other sites More sharing options...
Satki Posted June 17, 2023 Share Posted June 17, 2023 must be never clear lint as using cheap cloth in clothings 1 Link to comment Share on other sites More sharing options...
ManOfTheHour Posted June 17, 2023 Share Posted June 17, 2023 14 hours ago, The_King said: that why my home avoid samsung at all cost Same. Only their microwave good 1 Link to comment Share on other sites More sharing options...
classyNfabulous Posted June 17, 2023 Share Posted June 17, 2023 wat brand of washing machine is good to use? 3-4pax de Link to comment Share on other sites More sharing options...
XianGe Posted June 17, 2023 Share Posted June 17, 2023 5 minutes ago, classyNfabulous said: wat brand of washing machine is good to use? 3-4pax de Chiu not putting human in... lol... Look for reliability Japan brands like Panasonic should be safe 1 Link to comment Share on other sites More sharing options...
classyNfabulous Posted June 17, 2023 Share Posted June 17, 2023 1 minute ago, XianGe said: Chiu not putting human in... lol... Look for reliability Japan brands like Panasonic should be safe laundry for 3-4pax 😅 Link to comment Share on other sites More sharing options...
noobmaster Posted June 17, 2023 Share Posted June 17, 2023 15 hours ago, The_King said: that why my home avoid samsung at all cost I only use samsuck tv Washing machine use other brands. Fridge definitely use Japanese brands like Mitsubishi won’t use Samsung Link to comment Share on other sites More sharing options...
classyNfabulous Posted June 17, 2023 Share Posted June 17, 2023 1 minute ago, noobmaster said: I only use samsuck tv Washing machine use other brands. Fridge definitely use Japanese brands like Mitsubishi won’t use Samsung wat u use for washing mach? Link to comment Share on other sites More sharing options...
classyNfabulous Posted June 17, 2023 Share Posted June 17, 2023 14 hours ago, XianGe said: Moi old samsuck washer had the flooding issue after use for 10yrs... Not sure huai hers so fast died... me will avoid samsuck home device oso... Now thinking if should get sharp TV or get more ex sony mine oso. i think smthg inside pichar dats y flooding? its been many years no point repair 1 Link to comment Share on other sites More sharing options...
noobmaster Posted June 17, 2023 Share Posted June 17, 2023 8 minutes ago, classyNfabulous said: wat u use for washing mach? Brandt 1 Link to comment Share on other sites More sharing options...
coffeenut Posted June 17, 2023 Share Posted June 17, 2023 So far good experience with both Bosch and Panasonic washing machines .. Last time dryer was LG which lasted a long time, but changed to a Bosch one - been working great too 3 Link to comment Share on other sites More sharing options...
XianGe Posted June 17, 2023 Share Posted June 17, 2023 1 hour ago, classyNfabulous said: mine oso. i think smthg inside pichar dats y flooding? its been many years no point repair Ya no point... Cos u pay repair notch cheap also 1 1 Link to comment Share on other sites More sharing options...
XianGe Posted June 17, 2023 Share Posted June 17, 2023 1 hour ago, coffeenut said: So far good experience with both Bosch and Panasonic washing machines .. Last time dryer was LG which lasted a long time, but changed to a Bosch one - been working great too Ya Bosch ish gud brand... Link to comment Share on other sites More sharing options...
The_King Posted June 17, 2023 Author Share Posted June 17, 2023 (edited) 2 hours ago, classyNfabulous said: wat brand of washing machine is good to use? 3-4pax de If no budget meile or pana also LG like not bad Edited June 17, 2023 by The_King Link to comment Share on other sites More sharing options...
socrates469bc Posted June 17, 2023 Share Posted June 17, 2023 18 hours ago, The_King said: Woman says her new Samsung washing machine & dryer needed servicing 8 times in 2 years, now it no longer works© The Independent Singapore SINGAPORE: A woman wrote over social media that her Samsung washing machine and dryer, which she bought brand-new two years ago, has required no less than eight trips from the company’s technicians for servicing. On the COMPLAINT SINGAPORE Facebook page on Wednesday (June 14), Ms Chloe Lim Wei Wei detailed the difficulties she’s had with her washing machine and dryer, including problems with water drainage, panel, motherboard, and drum. Woman says her new Samsung washing machine & dryer needed servicing 8 times in 2 years, now it no longer works© The Independent Singapore Her kitchen, she added, has flooded three times, while her whole house has flooded once because of the unit. She also explained the drum issue as follows: “There is loud banging noise before the episode turned into a shaky washing machine when we use it. It took them two to three trips to confirm the drum is faulty. So the technician told me to wait for a phone call from Samsung to arrange for bringing it back to repair and a loan set.” “Even if they bring it back for repair there is no timeline as to when my washing machine can be repaired,” she wrote. Ms Lim added that while calling the company twice or thrice daily, she is still waiting. “I request a replacement NEW set or store credit to change out this faulty machine. I was told to wait for a phone call as their management need time to escalate. From April till now, I believe I was truly patient with them and the numerous problems this washing machine had given me. It is unfair for me to be waiting for no solution and thrown in the inconvenience of no washing machine. This is the worse customer service and product anyone could deal with!” The Independent Singapore has reached out to both Ms Lim and Samsung for further comment. /TISG Woman says her new Samsung washing machine & dryer needed servicing 8 times in 2 years, now it no longer works Ms Lim added that she received a call in April saying she’d be placed in a queue for a loan set made up of less than 10 people. However, two months later, when the unit was no longer working, the loan set still had not been issued by the company, and there were no parts for the drum yet. must be the 61% kumgong pappy serf. only know how to queue for texas fried chicken free bag but dont know how to get compensation. nb, if break down 8x in 2 yrs means need repair every 3mths on average, which means the machine never pass qc. this kumgong bu failed maths and basic statistics ah????? dont know how to call their customer service center to lecture them and get new machine plus good will gesture meh?????? this one also need limpeh to teach. wahahahahahahahahahahahaha 2 Link to comment Share on other sites More sharing options...
ODACHEK Posted June 17, 2023 Share Posted June 17, 2023 If usin dryer need to buy a bracket to separate a small gap between wm and dryer or else the heat from dryer may spoil the wm below. 2 TVB for life... Link to comment Share on other sites More sharing options...
The_King Posted June 17, 2023 Author Share Posted June 17, 2023 3 hours ago, socrates469bc said: must be the 61% kumgong pappy serf. only know how to queue for texas fried chicken free bag but dont know how to get compensation. nb, if break down 8x in 2 yrs means need repair every 3mths on average, which means the machine never pass qc. this kumgong bu failed maths and basic statistics ah????? dont know how to call their customer service center to lecture them and get new machine plus good will gesture meh?????? this one also need limpeh to teach. wahahahahahahahahahahahaha singapore got no consumer protection. even the lemon law, is useless (without lawyer and courts = spend tons of $$$$$$$$$$$, not to say the most useless is CASE. ) 1 1 Link to comment Share on other sites More sharing options...
socrates469bc Posted June 18, 2023 Share Posted June 18, 2023 On 6/17/2023 at 8:17 PM, The_King said: singapore got no consumer protection. even the lemon law, is useless (without lawyer and courts = spend tons of $$$$$$$$$$$, not to say the most useless is CASE. ) limpeh dont even need to complain to case or resort to court. limpeh just tell them that i will complain to their head office and if it doesnt work, i will just post onto related website. wahahahahahahahahahahahahahaha 2 Link to comment Share on other sites More sharing options...
The_King Posted June 18, 2023 Author Share Posted June 18, 2023 3 minutes ago, socrates469bc said: limpeh dont even need to complain to case or resort to court. limpeh just tell them that i will complain to their head office and if it doesnt work, i will just post onto related website. wahahahahahahahahahahahahahaha ya, nowaday is social media. so everyone will know 1 Link to comment Share on other sites More sharing options...
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