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U TURN liao: No longer mandatory for commuters to move to SimplyGo as LTA U-turns on decision to phase out older system


The_King

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SINGAPORE: Commuters will not be made to switch to the SimplyGo payment platform, Transport Minister Chee Hong Tat announced on Monday (Jan 22), reversing a decision on the move to phase out the older ticketing system following complaints.

The government will spend an additional S$40 million so that commuters can continue to use EZ-Link cards and NETS FlashPay cards if they wish to.

 

Those who have upgraded to a SimplyGo EZ-Link card may also exchange it for the previous EZ-Link card for free if they prefer.

The Land Transport Authority (LTA) said earlier this month that non-SimplyGo EZ-Link cards and NETS FlashPay cards can no longer be used to pay for public transport fares from Jun 1.

This upset some commuters as a card’s balance is not displayed at the MRT fare gate or bus card reader. Users who want to check their card balance have to rely on ticketing machines or the SimplyGo app.

Following public concern, LTA said on Monday that it will extend the existing adult card-based ticketing system to operate together with the SimplyGo system – as is the case currently.

This means adult commuters can continue using EZ-Link and NETS FlashPay cards or their SimplyGo-compatible cards on public transport.

FREE EXCHANGE OF CARDS

Adult commuters who have purchased a SimplyGo EZ-Link card, or converted their EZ-Link cards to SimplyGo EZ-Link cards from Jan 9 to Jan 22 inclusive, can exchange their cards for free.

Meanwhile, concession cardholders who received a SimplyGo-compatible card or converted their cards to SimplyGo on or before Jan 22 can also exchange their card for free, if they do not wish to continue using SimplyGo cards.

This group includes seniors, students, Workfare Transport Concession cardholders and people with disabilities, said LTA.

More details on the card exchange will be available by end-February.

SPENDING S$40M TO RETAIN PAYMENT OPTION

In a Facebook post on Monday, Transport Minister Chee Hong Tat acknowledged the concerns of commuters who want to continue seeing their fare deductions and card balances at fare gates and bus card readers.

 

“We will spend an additional S$40 million so that commuters can continue to use EZ-Link cards and NETS FlashPay cards if they wish to,” he said.

In the meantime, LTA will study ways to enhance the features and improve the user experience for account-based ticketing cards – which include SimplyGo and bank cards.

In particular, the authority will look at possible solutions for such cards to display fare deductions and stored value card balances at fare gates and bus card readers, added Mr Chee.

Some commuters told CNA a few days after the announcement that they encountered hiccups in the upgrading process. 

A surge in transaction volumes caused the SimplyGo app and ticketing machines to be less responsive, said LTA at the time. 

 

Last Friday, a free exchange service for those looking to swap their NETS FlashPay cards for the NETS Prepaid Card was "temporarily unavailable" until further notice. The planned exchange at SimplyGo ticket offices was initially scheduled to begin that day and run until Jul 18.

On Saturday, the SimplyGo upgrade feature was also "temporarily unavailable" at some ticketing machines.

“I apologise on behalf of MOT (the Ministry of Transport) and LTA for the delays commuters experienced when they tried to convert their existing EZ-Link cards. This could have been avoided with better preparation,” said Mr Chee.

"LTA has worked to address this issue. It has updated the SimplyGo app and speeded up the card conversion process."

On Monday, the Transport Minister also highlighted that cards like SimplyGo and bank cards have become more popular, with about 40 per cent of adult commuters now using bank cards or mobile wallets.

Such cards also "have their benefits", he said.

If a commuter misplaces this card, the balance can be protected because the value is stored in the user's account.

On the other hand, if they misplace their current adult EZ-Link card or NETS FlashPay card, the value in their card will be lost.

Source: CNA/gy(gs)
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  • The_King changed the title to U TURN liao: No longer mandatory for commuters to move to SimplyGo as LTA U-turns on decision to phase out older system

they have to spend 40m cause they incompetent. they claim it NEW TECH, if it new tech then why cant they retain the old old old old tech just for ppl to see the fare

 

the NEW tech:

i cannot see fare not until i link my data using my phone so i can be track

 

the new tech i cannot see fare (claim it will delay) but if my card no value, it fare machine can tell on the spot (magic) if it can detect i less then $3 that fare, why cant i see the fare?

You call that NEW tech?

 

trying to linking everything to a single point of failure which is my phone, kena scammer, my fault, link everything to my app also my fault  

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Quote

SimplyGo was launched at a roadshow at Downtown MRT station which Senior Parliamentary Secretary for Transport Baey Yam Keng attended.

 
 

"Essentially, we want to make the experience of commuters as hassle-free and convenient as possible," he told reporters, noting that SimplyGo's introduction is in line with the Republic's Smart Nation and cashless goals.

 

He said it is not replacing existing payment methods such as ez-link cards, but rather, providing commuters with a choice of payment modes.

https://www.straitstimes.com/singapore/transport/lta-launches-digital-payment-scheme-for-public-transport

 

Quote

From June 1, passengers will not be able to use older ez-link cards that are not on the SimplyGo platform or Nets FlashPay cards to pay for their fares on public buses and trains.

https://www.straitstimes.com/singapore/transport/simplygo-to-replace-older-payment-cards-for-adult-public-transport-fares-from-june-1-2024

 

Quote

Holders of older ez-link cards that are not on SimplyGo, an account-based ticketing platform, will no longer have to update their cards by June 1 to pay for public transport.

https://www.straitstimes.com/singapore/transport/lta-shelves-plan-to-replace-older-public-transport-payment-cards-with-simplygo-by-june-1

 

qbDlp8.gif

 

 

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Just now, pigpigoink said:

knn if they knew the simple things that peasants wanted(on the ground), this wont happen :umchio:

they in ivory tower how they know, they dont know some ppl on post paid plan (dont have much data to burn) and some ppl money very tight, need to see the fare cause they dont earn much. i know some of my co is poor, this is what they do to check their balance

 

 

not everyone is like them using iphone 15

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Just now, The_King said:

they have to spend 40m cause they incompetent. they claim it NEW TECH, if it new tech then why cant they retain the old old old old tech just for ppl to see the fare

 

the NEW tech:

i cannot see fare not until i link my data using my phone so i can be track

 

the new tech i cannot see fare (claim it will delay) but if my card no value, it fare machine can tell on the spot (magic) if it can detect i less then $3 that fare, why cant i see the fare?

You call that NEW tech?

 

trying to linking everything to a single point of failure which is my phone, kena scammer, my fault, link everything to my app also my fault  

 

ezlink current runs on windows NT 4.0 (just peek into any control station and you'll see the screen), which EOL end of 2004, not sure about simplygo but bloody hell, of course new tech compared to that lah. The 40 millions is probably to get newer servers.

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3 minutes ago, The_King said:

they have to spend 40m cause they incompetent. they claim it NEW TECH, if it new tech then why cant they retain the old old old old tech just for ppl to see the fare

 

the NEW tech:

i cannot see fare not until i link my data using my phone so i can be track

 

the new tech i cannot see fare (claim it will delay) but if my card no value, it fare machine can tell on the spot (magic) if it can detect i less then $3 that fare, why cant i see the fare?

You call that NEW tech?

 

trying to linking everything to a single point of failure which is my phone, kena scammer, my fault, link everything to my app also my fault  

New tech nvm .. they were going to preserve the old tech also mah. Cos senior citizens and student concession cards work with the regular old EZLink system. 

 

So basically, EZLink would have remained as a card system. SimplyGo should just have remained as originally launched - tap to pay with mobile and add your own debit card/cc/payment method. 

 

Why they go and want to add EZLink to SimplyGo is not v clear. If anything, they should just have allowed topping up of EZLink card via SimplyGo app and not shown the travel history for the EZLink trips. Liddat all heypi. Want to unify and add trip history to app from EZLink - then kena ownself slap ownself with this whole fiasco :( 

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5 minutes ago, Huat Zai said:

 

ezlink current runs on windows NT 4.0 (just peek into any control station and you'll see the screen), which EOL end of 2004, not sure about simplygo but bloody hell, of course new tech compared to that lah. The 40 millions is probably to get newer servers.

2024 - 2004 = 20 yr = cannot see fare

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13 minutes ago, coffeenut said:

New tech nvm .. they were going to preserve the old tech also mah. Cos senior citizens and student concession cards work with the regular old EZLink system. 

 

So basically, EZLink would have remained as a card system. SimplyGo should just have remained as originally launched - tap to pay with mobile and add your own debit card/cc/payment method. 

 

Why they go and want to add EZLink to SimplyGo is not v clear. If anything, they should just have allowed topping up of EZLink card via SimplyGo app and not shown the travel history for the EZLink trips. Liddat all heypi. Want to unify and add trip history to app from EZLink - then kena ownself slap ownself with this whole fiasco :( 

based  on the news by cna, those senior citizens and student concession cards also will slowly convert then steven chia ask why not together

 

 

NEW tech is ok but not knowing ppl on the ground need what feature is a failed.

 

they dont know not everyone is very trusting on the goverment and want to link their life to the phone

they dont know not everyone is like to use phone just to check balance

they dont know there are poor ppl who depend on the fare machine to see their fare

they dont know they are adding card to the tons of card we have like simplygo cannot use on car

 

 

they need a system they can be use for almost everything inculding hwaker, market, or any payment etc.....  like you dont want to link then you for can do payment,  check balance, top up at kiosk etc..,  if you do link you do a lot more like you can check on your phone, top on on your app, block the card, track the card, create a virutal card (since it link) etc......

Edited by The_King
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4 minutes ago, The_King said:

2024 - 2004 = 20 yr = cannot see fare

 

2 minutes ago, The_King said:

they need a system they can be use for almost everything inculding hwaker, market, or any payment etc.....  like you dont want to link then you for can do payment,  check balance, top up at kiosk etc..,  if you do link you do a lot more like you can check on your phone, top on on your app, block the card, track the card, create a virutal card (since it link) etc......

Moi have some knowledge of sinklands financial industry backends, pretty sure @kokleong has too. Let's just say it's not totally simplygo's designers fault, there are some issues you can't overcome when the other parties IT systems are shit. @kokleong please confirm

 

When there's a desire to have total control of your slaves money, but you don't want to offend the big cheese holding your purses, what do you do? You force your slaves into using a flawed system because you don't give a shit about them.

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16 minutes ago, Huat Zai said:

 

Moi have some knowledge of sinklands financial industry backends, pretty sure @kokleong has too. Let's just say it's not totally simplygo's designers fault, there are some issues you can't overcome when the other parties IT systems are shit. @kokleong please confirm

 

When there's a desire to have total control of your slaves money, but you don't want to offend the big cheese holding your purses, what do you do? You force your slaves into using a flawed system because you don't give a shit about them.

This one already knew it, cashless is to control and track, I posted my cashless society so many time Liao.

 

 

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1 hour ago, The_King said:

they have to spend 40m cause they incompetent. they claim it NEW TECH, if it new tech then why cant they retain the old old old old tech just for ppl to see the fare

 

the NEW tech:

i cannot see fare not until i link my data using my phone so i can be track

 

the new tech i cannot see fare (claim it will delay) but if my card no value, it fare machine can tell on the spot (magic) if it can detect i less then $3 that fare, why cant i see the fare?

You call that NEW tech?

 

trying to linking everything to a single point of failure which is my phone, kena scammer, my fault, link everything to my app also my fault  

Bad design and requirements spec done... Not sure how much thought process was done during design... Maybe they themselves don't take bas/mrt... So they not bothered abt how much is charged or how much left in their card

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