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KFC S'pore starts exchange policy for customers unsatisfied with fried chicken from Feb. 24

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The campaign, titled "Colonel’s Guarantee", will run from Feb. 24, 2021.

It allows customers to request a one-for-one exchange if they are unsatisfied with their Original Recipe or Hot & Crispy Chicken — simply head over to the counter for a new serving.

For this campaign, KFC’s cooks have completed "intensive re-training" to fulfil the Colonel’s Guarantee that their fried chicken is "fresh, tender, juicy and good" at any and every outlet.

How to exchange
Here's how you can get your portion exchanged.


Bring the uneaten/ partially eaten chicken to the counter
Fill out a feedback form by scanning a QR Code

Basically the same thing, except you'll have to return to the store on the same day.

Exchange must be made in person at the same store of purchase, on the same day of purchase
Show your receipt and the uneaten/partially eaten chicken to KFC staff at the counter, and fill out a feedback form by scanning a QR Code
Show the completed feedback form to KFC staff to get your replacement chicken

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