The_King Posted August 16, 2023 Share Posted August 16, 2023 When breaking in a new pair of Charles & Keith sandals, a woman in Singapore had a bad case of blisters, which worsened into a foot infection just days after she bought the new footwear. Subsequently, she took to TikTok to express her discontent with the homegrown fashion brand, in a video posted on Aug. 13. Experienced discomfort after an hour The customer, See Fong Xuan, told Mothership that she bought the flatform sandals from the Charles & Keith IMM outlet on Aug. 8. Having tried on the sandals at the shop, she liked the design and said that they "fit nicely". They cost her S$70. However, after wearing them for an hour the next day, her feet experienced some "irritation and discomfort", and before long, cuts and blisters started to form. See wrote that she was aware of "shoe-bite", which refers to the pain or soreness commonly experienced when wearing new pairs of shoes, but it was more than what she had bargained for. Escalated into inflammation and swelling Over the next couple of days, the discomfort escalated, and her feet became inflamed and swollen. "My wounds worsen day by day, from a tiny cut become a pig trotter (sic)" she wrote in her post. She also suspected that the infection might be caused by the material of the shoe or an allergic reaction. See's worsening feet condition prompted her to seek medical attention on Aug. 11, and she was told that she had a foot infection "with fluid coming out". Additionally, she was prescribed antibiotics to prevent the infection from spreading to her ankle, which otherwise could have caused her to end up in hospital. Charles & Keith offered a refund See said the unforeseen turn of events had disrupted her daily routine. "This has caused difficulty in getting my daily routine done, such as getting groceries at the supermarket," she noted, adding that she has not been able to go for her weekly gym sessions either. She has since flagged the case to Charles & Keith and has been offered a refund on the sandals if she brings them back to the original outlet. No compensation was offered for the medical treatment she underwent, she said. See added that the whole experience made her feel disappointed and regretful. "Charles & Keith is very well known local Singapore brand. Never thought I could gotten infection from wearing their in-house brand shoe product (sic)," she wrote. At this point, she is waiting for her feet to recover, but worries that the "scars are still visible". Other users shared similar experiences In the comments on See's video, many users wished her a swift recovery. Some echoed her sentiments about Charles & Keith footwear, saying that they faced similar issues with new shoes from the brand. Charles & Keith's response In response to Mothership's queries, a spokesperson from Charles & Keith said they are sorry to hear that a customer might have had such an experience, and hoped that her foot has since healed. "The brand takes extreme care in quality control, and we encourage her to connect with us directly so we can better understand the situation," the spokesperson added. 1 Link to comment Share on other sites More sharing options...
The_King Posted August 16, 2023 Author Share Posted August 16, 2023 heng ah my shoe no problem Link to comment Share on other sites More sharing options...
aaur4man Posted August 16, 2023 Share Posted August 16, 2023 9 minutes ago, The_King said: heng ah my shoe no problem u look like will slip and fall anytime 1 4 Link to comment Share on other sites More sharing options...
The_King Posted August 16, 2023 Author Share Posted August 16, 2023 47 minutes ago, aaur4man said: u look like will slip and fall anytime i wear 7 yr liso, no problem 3 Link to comment Share on other sites More sharing options...
sTiCkY Posted August 16, 2023 Share Posted August 16, 2023 wonder if she's fat lol Link to comment Share on other sites More sharing options...
XianGe Posted August 16, 2023 Share Posted August 16, 2023 Erm... Seems like nowadays ppl just wanna get refund n exaggerated their post with wtf actions .. C&K has never been known as comfort shoes n even b4 c&k there's other shoes will also cause blisters n u dun see ppl cry foul on wanbao n show their injuries to get medical compensation... Basically c&k does allow shoppers to try so she cannot really blame c&k for her injuries... 2 Link to comment Share on other sites More sharing options...
XianGe Posted August 16, 2023 Share Posted August 16, 2023 1 hour ago, The_King said: heng ah my shoe no problem Just go emart get another pair lo... Tink now got choice of NB or asics 1 Link to comment Share on other sites More sharing options...
The_King Posted August 16, 2023 Author Share Posted August 16, 2023 5 minutes ago, XianGe said: Just go emart get another pair lo... Tink now got choice of NB or asics emart? where is it? i thought for nsf only Link to comment Share on other sites More sharing options...
XianGe Posted August 16, 2023 Share Posted August 16, 2023 4 minutes ago, The_King said: emart? where is it? i thought for nsf only Chervon, safra punggol.. u no more credit so use cash... 1 Link to comment Share on other sites More sharing options...
chamfer Posted August 16, 2023 Share Posted August 16, 2023 Heng i got no such problem Been wearing sports shoes since young age until now. No wear high heels, slip on sandals or those lady type of shoes. Formal shoes is dr martens oxford shoes 2 1 Link to comment Share on other sites More sharing options...
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