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Can't shake it off: Man furious after delivery driver allegedly binned his $500 Shake Shack order

The_King

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The_King

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20220209%20shake%20shake%20order%20bin.j

screengrab%20receipts.jpg

 

 

 

 

Undelivered orders, especially food, are always a source of annoyance. 

Recently, one man, who goes by the username Melvin TWJ on Facebook, complained that his $500 Shake Shack order to be delivered to him went missing. 

 

And what's worse, he posted that he found out later that the Grab driver had allegedly left his food next to a rubbish bin at the Basement 2 carpark of Jewel.

In a detailed Facebook post on Friday (Sept 2), Melvin shared that he had placed his Shake Shack order on Aug 11 through the Grab app at around 4 pm that day. 

After an arduous two-hour wait, he contacted Grab to ask about the whereabouts of his food. 

To his surprise, the Grab driver claimed that the food had already been delivered, and even attached a photo as proof.

However, when Melvin checked the photo, he realised the food had not been delivered to the correct designated location. 

After some investigation, he eventually discovered that the location where the driver allegedly placed his order was next to a rubbish bin in the Basement 2 carpark of Jewel Changi Airport. 

Upset, Melvin said he made a report to Grab told him that they will investigate the issue and "a full refund will be made". 

However, to add salt to injury, Melvin said that he was later offered a measly $50 refund over that botched $500 order.

screengrab%20receipts.jpg Melvin's food delivery order receipts. PHOTO: Facebook/Melvin TWJ

In his post, Melvin claimed that Grab said that they are unable to return the full amount as the rider had "delivered the order to the correct address" and had "tried contacting [Melvin]". 

The plot thickens

On Aug 15, Melvin said that Grab contacted him again and explained that the Grab driver had been unable to find the correct location so the order was not delivered. 

Strangely enough, a few days later, Melvin said a Grab advisor contacted him saying that the Grab driver was aware of where the correct location was but he had been unable to contact Melvin during the delivery process. 

"The strange thing was that there was no chat history found on my phone at all," Melvin wrote in the post. 

Once again, Melvin decided to do his own investigation – he managed to check the CCTVs in that area and through his conversations with the security guards in the area, found that no such driver had been there that day. 

On Aug 28, Melvin said a Grab duty manager told him that the Grab driver was advised to either dispose of the food or place it in a safe place like the security guard post as he said he was not able to contact Melvin.

In one of the messages Melvin shared between himself and a Grab advisor on Facebook, that was part of Grab's SOP as "other jobs need to be completed as well". 

On Sept 1, Melvin received a call from another Grab representative who allegedly explained that when the driver raised the concern that the food may get stolen if it was left at the security guard post, the Grab agent told him to dispose of the items since there was "no safe place" to leave them at. 

 

Wild goose chase: Man contacts food delivery platform, bank and police over botched $22 food delivery

 

Melvin was unconvinced by this explanation.

"Why would the driver [make] a trip to the rubbish bin at basement 2 car park entrance Jewel, Changi Airport just to dispose [of] the food?" he asked. 

On his Facebook post, Melvin said that he has contacted different agents "but the issue still can't be resolved". 

"Therefore I'm posting this on Facebook to gain more awareness on this situation," he wrote.

AsiaOne has reached out to both Melvin and Grab for comment.

Melvin's delivery isn't the only one that has ended up in a bin. 

Back in 2020, after discovering that the recipient was not home, a deliveryman threw an order of eclairs into a rubbish bin. The items were meant to be a surprise gift for a birthday girl who was not at home to receive it then. 

The deliveryman had apparently tried to call her "four times within 11 minutes" as he was unable to access her via the intercom. 

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XianGe Collaborator

XianGe

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3 minutes ago, The_King said:

i nv even order once from these food delivey. and i dont support F&B

 

Though the riders need business but now they r jz delivering rubbish service... When food delivery is starting they not so arrogant n choosey... Can see above they purposely don't want deliver cos qty too much... End up grab also complacent tink one less business oso don't mind so Bo hiew... Imo should just file claim in court that grab no deliver... 

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The_King Rising Star

The_King

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5 minutes ago, XianGe said:

 

Though the riders need business but now they r jz delivering rubbish service... When food delivery is starting they not so arrogant n choosey... Can see above they purposely don't want deliver cos qty too much... End up grab also complacent tink one less business oso don't mind so Bo hiew... Imo should just file claim in court that grab no deliver... 

hope those ppl why money kena burn, will wake up

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The_King Rising Star

The_King

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15 minutes ago, XianGe said:

Ya basically grab seem to be dun gib a fug mode cos they know they hv the market

in short, if i do order, then i will only pay using cash on deliver, if there no such option then i dont need food delivery service in my life.  for work yes, but to spend money on them, then no

Edited by The_King
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chamfer Enthusiast

chamfer

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@The_King

 

The cca official shop i recommend at shopee,please do not place order with them.

 

I ordered a set of earbuds (costs $10)on 25 august. Then wait until almost 1 sept still no change in order status(seller is preparing to ship your parcel) so i drop them a message that order will be cancelled on 2 sept.

 

They replied that they had sent out the parcel and i decide to extend 3 more days before order gets cancelled.

 

Checked on 2 sept still no change in order status. Dropped another msg to inform them no update in order status(with screen shot). They replied again saying parcel sent.

 

Going to blacklist them after 5 sept when order is auto cancel.

 

 

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The_King Rising Star

The_King

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28 minutes ago, chamfer said:

@The_King

 

The cca official shop i recommend at shopee,please do not place order with them.

 

I ordered a set of earbuds (costs $10)on 25 august. Then wait until almost 1 sept still no change in order status(seller is preparing to ship your parcel) so i drop them a message that order will be cancelled on 2 sept.

 

They replied that they had sent out the parcel and i decide to extend 3 more days before order gets cancelled.

 

Checked on 2 sept still no change in order status. Dropped another msg to inform them no update in order status(with screen shot). They replied again saying parcel sent.

 

Going to blacklist them after 5 sept when order is auto cancel.

 

 

if you use CC, can do charge back?

 

thanks, will BL them, creative having some sales due to comex

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XianGe Collaborator

XianGe

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9 hours ago, chamfer said:

@The_King

 

The cca official shop i recommend at shopee,please do not place order with them.

 

I ordered a set of earbuds (costs $10)on 25 august. Then wait until almost 1 sept still no change in order status(seller is preparing to ship your parcel) so i drop them a message that order will be cancelled on 2 sept.

 

They replied that they had sent out the parcel and i decide to extend 3 more days before order gets cancelled.

 

Checked on 2 sept still no change in order status. Dropped another msg to inform them no update in order status(with screen shot). They replied again saying parcel sent.

 

Going to blacklist them after 5 sept when order is auto cancel.

 

 

CCA?

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socrates469bc Collaborator

socrates469bc

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13 hours ago, XianGe said:

 

Though the riders need business but now they r jz delivering rubbish service... When food delivery is starting they not so arrogant n choosey... Can see above they purposely don't want deliver cos qty too much... End up grab also complacent tink one less business oso don't mind so Bo hiew... Imo should just file claim in court that grab no deliver... 

 

13 hours ago, The_King said:

hope those ppl why money kena burn, will wake up

 

what u pappy serfs expect?????? those riders r paid less than sgd3 per order after deducting costs for a 1km radius and this is not a 1-shot many orders trip.

 

so of cos they bo song in delivering.

 

its not like e-com delivery whereby the delivery guys r paid ard sgd2 per parcel and they can choose a specific area to work in.

 

those delivery guys like to work in areas with alot of condos particularly since they only need to drop parcel at the guard post.

 

next will be landed properties since they can drive and drop the parcel at the door step.

 

the least desired r the hdb estates.

 

wahahahahahahahaha

Edited by socrates469bc
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