The_King Posted February 26, 2022 Share Posted February 26, 2022 A Shanghai woman has claimed online that a hotpot chain has been secretly keeping private customer information in its database including spending habits and notes on physical appearance. The woman who used the profile name Naliyouzhimiao, claimed on social networking and e-commerce platform Xiaohongshu that Haidilao Hotpot had been tracking her visits to the restaurant. She was surprised when her post became a popular search on Weibo after many others shared similar experiences with the chain. According to the pictures posted online, the hotpot restaurant’s database has a labelling system divided into four major categories: visit frequency, top five favourite meals, top five customised demands, such as “likes to eat hand-peeled oranges” and “plain water”, and physical characteristics, which include descriptions like “shoulder-length short hair”, “healthy skin tone” and “slim.” There is also a customer who is tagged as “like to complain,” according to Affluence Video, a Shanghai-based media company. According to the woman’s post, the restaurant manager apologised for recording her information and offered her a gift as compensation. Everything from ordering preferences to how a person looked was being recorded said customers. Photo: Handout “You and I are ‘naked’ in the face of big data,” a person commented online. While many people said the monitoring was creepy and invasive, a considerable number of people said they felt it normal as long as the information is not leaked. “I wish the pork chop restaurant I frequent could give me a label ‘no black pepper!’,” another person commented. The customer service of Haidilao said that the labelling system exists because of the company’s established rules and they cannot disclose further information. Chen Chang, a partner of Shanghai Zheng Ce Law Firm, told the South China Morning Post that the restaurant’s behaviour is not illegal as long as they collect the customer profiles through the service process, as opposed to more private information gained through some other channels, and only describe the customers objectively and neutrally, and keep the customer’s information for internal use only. According to Caijing.com, a representative of Haidilao said that restaurant managers can add information to the customers’ profiles in the membership system in order to better serve them. The spokesman went on to say that the restaurant has been improving the system since 2020, and that any remarks on customers’ personal information, such as physical appearance and other characteristics, are now prohibited. Male topless models serving in Chinese hotpot restaurant turn shop into viral hit Previously, Haidilao has been involved in several controversies. In 2018, a customer, surnamed Ni, claimed the restaurant had hygiene issues, but this was later revealed to be a malicious report. In 2017 Haidilao was at the centre of a major scandal after it was revealed that kitchens at two Beijing sites were infested with rats, and dishes and cutlery were being washed with brooms and soiled rags. https://www.scmp.com/news/people-culture/trending-china/article/3168271/chinese-hotpot-chain-haidilao-hot-water-keeping 1 1 Link to comment Share on other sites More sharing options...
The_King Posted February 26, 2022 Author Share Posted February 26, 2022 if i go eat, they confirm blacklisted me as the person money hard to earn. a smart eater aka asshole customer 2 Link to comment Share on other sites More sharing options...
Bigbird Posted February 26, 2022 Share Posted February 26, 2022 Many companies do that! Just that customers dont know! Googoole, @pple, Facbook, Insta,...... does that all along for decades and sheeps are still happily worshiping them! 3 Link to comment Share on other sites More sharing options...
Bigbird Posted February 26, 2022 Share Posted February 26, 2022 BTW i have never eaten at hdl. Also never order via Grabfood too! Gra-b also store your data! 1 Link to comment Share on other sites More sharing options...
socrates469bc Posted February 26, 2022 Share Posted February 26, 2022 most likely hdl also have profile for kgk xdd @HarrisY. profile read like this 168 cm, wear specs and look like a dkgk pretending to be sakti credit card manager always bring 172cm atbs to novena outlet orders cheap cheap fishball, crabstick and fried tofu until serving staff laugh until armchio. 4 Link to comment Share on other sites More sharing options...
socrates469bc Posted February 26, 2022 Share Posted February 26, 2022 3 minutes ago, Bigbird said: Many companies do that! Just that customers dont know! Googoole, @pple, Facbook, Insta,...... does that all along for decades and sheeps are still happily worshiping them! thats why limpeh no use facebook or instagram or apple devices. wahahahahahahahahahah 2 Link to comment Share on other sites More sharing options...
The_King Posted February 26, 2022 Author Share Posted February 26, 2022 7 minutes ago, Bigbird said: BTW i have never eaten at hdl. Also never order via Grabfood too! Gra-b also store your data! rare indeed i also nv eaten at hdl, also never order via Grabfood, food panda etc..... supermarket will know me, the guy buy item only those on promo,, certain item he will nv nv nv nv nv buy. expensive price will know me this person, 1 item 1 plastic bag SS will know me, only goes for item other supermarket nv sell, and only cheap on promo item, if promo, hoot gao gao type CS will know me as the pork knuckle guy and reduce to clear guy hahhahaha 1 Link to comment Share on other sites More sharing options...
Bigbird Posted February 27, 2022 Share Posted February 27, 2022 23 hours ago, socrates469bc said: thats why limpeh no use facebook or instagram or apple devices. wahahahahahahahahahah But u on Tinder right??? Link to comment Share on other sites More sharing options...
Bigbird Posted February 27, 2022 Share Posted February 27, 2022 23 hours ago, The_King said: rare indeed i also nv eaten at hdl, also never order via Grabfood, food panda etc..... supermarket will know me, the guy buy item only those on promo,, certain item he will nv nv nv nv nv buy. expensive price will know me this person, 1 item 1 plastic bag SS will know me, only goes for item other supermarket nv sell, and only cheap on promo item, if promo, hoot gao gao type CS will know me as the pork knuckle guy and reduce to clear guy hahhahaha So what do u say to those who says u are " Penny wise, pound foolish"? Link to comment Share on other sites More sharing options...
The_King Posted February 27, 2022 Author Share Posted February 27, 2022 18 minutes ago, Bigbird said: So what do u say to those who says u are " Penny wise, pound foolish"? this one in pocket is the best 1 Link to comment Share on other sites More sharing options...
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