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Isn't it $4.50? Customer upset after hawker quotes higher price for chicken rice - turns out he's not the only one


The_King
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When Malaysia announced its halt of chicken exports in late May, what followed was a flurry of hawkers around the island scrambling to make adjustments.

Hawker chain Tong Fong Fatt Hainanese Boneless Chicken Rice was no different, raising its chicken rice prices to $4.50 from June 16 onwards.

More from AsiaOneRead the condensed version of this story, and other top stories with NewsLite.

However, a customer recently found out the new price list may not be as straightforward as it seems.

After Peter Lau was allegedly quoted a higher price than listed when ordering his plate of chicken rice at 16 Bedok South Road on Aug 4, he took to the Facebook group Complaint Singapore to share his experience.

"They advertise their chicken rice at $4.50. However, upon placing order [sic], they'll ask you if you want $5.50 or $6.50," the post read.

Lau questioned why the prices quoted did not match what was stated on the new price list. Supposedly, all he got for a response was "kampung chicken is expensive".

While he did not seem too convinced by the reasoning provided, Lau simply paid the higher price to avoid the hassle of having to queue at another food stall.

The following day, it happened again to another customer, said Lau. 

This time, Lau watched from afar as the customer also paid up, despite the inconsistencies between the price listed and the price quoted.

It seems as though these are not isolated events as a number of Tong Fong Fatt Hainanese Boneless Chicken Rice's customers have taken to Facebook and Google to share their displeasure.

A Google reviewer gave Tong Fong Fatt Hainanese Boneless Chicken Rice's Bedok South Road outlet a one-star rating and began her complaint by saying that she "would give zero stars if I had the chance".

Her review added: "The sign says $2.50 or $3.50 [for a plate of chicken rice], but the verbal options given are $3.50 or $4.50."

It didn't help that the staff was allegedly unhappy when she requested the $3.50 order and packed "two scrawny chicken wing tips and two mid wings to go with the rice".

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060822_bedok2_google.jpg PHOTOS: Screengrabs from Google  060822_bedok_facebook.jpg PHOTO: Screengrab/Facebook/Complaint Singapore 

Based on the comments online, this isn't the only Tong Fong Fatt Hainanese Boneless Chicken Rice outlet displaying such behaviour.

One Facebook user was very clear on their feelings on this stall and the franchise as a whole, saying he would "siam away", or avoid all its outlets as they have the "same tactics". 

Many others chipped in by providing accounts of their experiences at different outlets, from Woodlands to Kovan.

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060822_chickenrice_fbcomplain3.jpg PHOTO: Screengrab/Facebook/Complaint Singapore 

Lau concluded his Facebook post by saying that the stall's staff had employed a similar tactic on him previously, and appealed to the chain's management to solve the issue.

"I urge Tong Fong Fatt management to look into the issue and update the advertised price to avoid confusion."

AsiaOne has reached out to Tong Fong Fatt Hainanese Boneless Chicken Rice for more information. 

This isn't Tong Fong Fatt Hainanese Boneless Chicken Rice first brush with controversy. 

In December 2019, a woman cried foul after her 13-year-old daughter was allegedly charged $4.50 for a plate of chicken rice at the franchise's Kovan outlet.

The price was "supposed to be $3.50" but her daughter was offered either $$4.50 or $5.50. She was furious upon knowing this and had a verbal altercation with the stall employee thereafter.

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2 minutes ago, socrates469bc said:

pappy serfs jiu shi na mo kumgong until no cure de.

 

no need to pay franchise fees, is it?????

 

thats why limpeh dont support those hawker chains.

 

wahahahahahahaha

me dont support F&B ast all

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3 minutes ago, The_King said:

me dont support F&B ast all

 

limpeh only support the neighborhood hawker uncles and aunties limpeh know for many yrs now.

 

and of cos the monthly rotating buffets of different 5* hotels.

 

pay ard sgd150 and then eat song song with atbgf.

 

wahahahahahahaha

 

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10 hours ago, socrates469bc said:

 

limpeh only support the neighborhood hawker uncles and aunties limpeh know for many yrs now.

 

and of cos the monthly rotating buffets of different 5* hotels.

 

pay ard sgd150 and then eat song song with atbgf.

 

wahahahahahahaha

 

mine is all jhk so all nv support

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i nvr like eating chicken rice. knn just few cucumbers and few pieces of chicken cost same price as cai png with 2 vege and 1 meat. i rather eat cai png since more dishes than only chicken. moreover if its white chicken, its easy to cook oursleves at home. 

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