Salon closes Marsiling outlet, concerns arise over prepaid packages and alleged unpaid salaries
The shelves and styling stations were empty, and chairs were folded and stacked in a corner of the unit.
💆♀️ https://stmp.sg/LSHb
@stompteam
Here's the full detailed account:
📌 Incident Overview
Business: Santorini Hair Spa
Location: Marsiling — Block 182, Woodlands Street 13 (#01-03)
Reported by: Stomp / Shin Min Daily News — Published: 28 Sep 2026, 09:23am
Key concerns: Quiet closure → unclaimed prepaid packages + alleged unpaid staff salaries (1–3 months)
What Happened
- Longtime customer Ms Chua (8-year patron) learned the Marsiling outlet would close "anytime soon" — company had closed all outlets quietly without formally notifying customers with remaining package balances
- Previously, patrons of shuttered branches were directed to the Marsiling/Woodlands branch to use their credits — but rumours of its imminent closure raised fears of being left stranded
- Earlier closures:
- Bishan — announced 19 Jan 2025
- Bidadari — announced 31 Aug 2026
- Hougang, Tampines, Ghim Moh, Sembawang — marked permanently closed on Google, no social media announcement
- As late as 25 Sep, the salon still listed Marsiling, Ghim Moh & Hougang as active outlets in promotional posts
On-Site (28 Sep, after 1pm)
- Salon closed to public — Google still marked it "open"
- Empty shelves, folded chairs, stations cleared; sealed moving boxes stacked throughout
- Two employees present; declined media queries, said only management could respond — no contact info given
- Farewell notice posted: cited "difficult decision" after 8 years; advised customers to approach staff about "remaining package balance options"
Prepaid Packages & Customers
- Staff reportedly tried contacting package holders to arrange redemptions before closure; bookings became fully booked
- Ms Chua exhausted her package in July and didn't renew — relieved but inconvenienced as this was her nearest salon
- Neighbouring regular "Crystal" also had no package — remarked "Heng ah" (what a relief) but worried about finding comparable service elsewhere
Alleged Unpaid Wages
- Ms Chua, who knows staff, alleges salaries 1–3 months in arrears owed to employees
- Staff informed her company promised updates on outstanding salaries by 30 Sep 2026
Status & Response
- Facebook page now states "permanently closed"
- Stomp has contacted Santorini Hair Spa for official comment — pending