without any proof, document given to him. he did the right thing 

Sebastian Kwek $ was retained @ UOB cash deposit machine . Previously was @ UOB - Raffles main branch , Now @ UOB - Tampines Branch ! UOB - can you kindly educate your staff on handling such cases . How can she keep saying it takes 3 - 5 working days and can't provide a proof that I've spoken to her . Cos this wasn't “her” $ so she does not feel the pain ?