Elderly woman, 85, falls down in shower at Bukit Batok community care apartment, pressed call bell but no help for 2 hours - Mothership.SG - News from Singapore, Asia and around the world https://mothership.sg/2026/09/elderly-woman-bukit-batok-assisted-living-fall/   Here's the full detailed account from the report:       Incident Overview   - Victim: Soh Hock Lye, 85 years old - Location: Harmony Village @ Bukit Batok (Block 469A Bukit Batok West Avenue 9) — Singapore’s first community care apartment, operated by Vanguard Healthcare  - Date & Time: Around 12:00 PM, Tuesday 2 September 2026  - Reported by: Daughter Mary Aw, via Mothership on 10 September 2026        What Happened   1. The Fall   After showering, Soh fell and fractured her hip, leaving her completely unable to stand or get up . She pressed the emergency call button — a 24-hour response feature included in the mandatory basic service package for all residents . She heard a voice reply, thought help was coming, and waited — but no one arrived .   It was later confirmed the "voice" was only an automated response, not a staff member who would dispatch help .   2. Two Hours Alone   Over the next more than two hours, Soh — undressed, wet, cold, and in pain — dragged herself across the floor to her main door because help never came . She could not crawl or rise; she used her walking stick to unlock/open the door and called out loudly . A neighbour heard her and came to assist, then called for help .   3. Ambulance & Hospital   - SCDF received the call at ~3:00 PM that day — over 2 hours after the fall  - She was taken to Ng Teng Fong General Hospital and underwent surgery for her hip fracture the same day  - She remains in hospital recovering        Family’s Reaction   Mary Aw called the situation "unacceptable" :   "What would've happened if she fell and died… or if she had a stroke? She's already 85 years old."    She questioned why staff did not physically check the unit even if the voice response seemed unclear . Soh told her daughter she "thought she was going to die" and prayed, resolving to save herself .       Operator’s Response   Vanguard Healthcare stated they are treating this as an isolated incident and reviewing what went wrong, with plans to add preventive measures . They said they have contacted the family with updates and support .       Context   - Harmony Village @ Bukit Batok is Singapore’s pioneer assisted-living public housing project, launched 2021  - All residents pay for a basic service package that explicitly includes 24-hour emergency response  - In August 2026 — weeks before this incident — service fees were cut and packages streamlined after resident feedback about high costs        Source: Mothership, 10 Sep 2026 https://mothership.sg/2026/09/elderly-woman-bukit-batok-assisted-living-fall/

So fast going back liao