SimplyGo fixes pre-peak discount issue that affected 420,000 journeys
https://www.channelnewsasia.com/singapore/simplygo-fixed-pre-peak-discount-issue-6334516?cid=internal_sharetool_web_23082026_cna&fbclid=IwdGRjcAT3i4ZjbGNrBPeLaXBkb2YFZXh0bgNhZW0CMTEAc3J0YwZhcHBfaWQMMzUwNjg1NTMxNzI4AAEeLlofXX22c7T7WwokUopSf2ETnhx5H2l5hMCGpYrWjVkSL6CDduXroBQ6oLs_aem_V9Q1YAO2VqPkEOEc_CGP6A
The article details a technical issue affecting SimplyGo's pre-peak rail fare discount system and its resolution:
Key Details
* The Issue: A configuration error prevented the Morning Pre-Peak Fares discount (up to S$0.50 off) from being applied to an average of 210,000 journeys per day on 20 and 21 August 2026 (totaling roughly 420,000 journeys).
* Affected Payment Methods: Commuters using SimplyGo EZ-Link cards and bank card transactions (contactless credit/debit cards).
* Current Status & Fix: SimplyGo confirmed the configuration glitch has been resolved. The correct fares, with eligible discounts applied, are now updated and reflected in the SimplyGo app. The updated amount shown in the app is the actual fare charged.
* Background: The issue was brought to light when commuters on Reddit noticed they were charged full fares despite tapping in before the 7:45 AM weekday cut-off time.
* Support: SimplyGo apologized for the inconvenience and advised commuters with remaining fare queries to contact their customer hotline at 6883 5048 (8:00 AM – 6:00 PM daily, excluding public holi
days).
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