StarHub increases Digital Voice Home fee, customer accuses telco of not honouring contract despite clear terms and alerts The customer is worried that other StarHub users who do not check their messages or transactions might miss the price increase. 📈 https://stmp.sg/nYyj @stompteam   Full Details: StarHub Digital Voice Home Fee Increase   What Happened   StarHub raised the monthly subscription fee for its Digital Voice Home (DVH) service from $2.14 to $5 (including GST) — a ~134% increase — effective 1 August 2026. This is the first price adjustment for the service since 2016 .   The Customer's Complaint   Stomper Yap, who is on a 2-year Home Broadband contract running from Jan 2025 to Jan 2027, received an SMS notification about the change on 30 June 2026. When he saw the higher charge on his August bill, he objected, arguing that StarHub was breaking the contract terms.   - He argued: "This is absolutely not acceptable as it means they do not have to honour the contract terms." - He fears customers paying via automatic GIRO may not notice the increase, and wants to raise awareness. - He has already given feedback to StarHub Support but remains unsatisfied with their explanation.   StarHub's Position   StarHub's response:   - DVH is a separate Value-Added Service (VAS), not part of the Home Broadband fixed-term contract. It operates on a month-to-month basis independently . - Customers may terminate DVH at any time without early termination charges, while their broadband contract stays in effect. - The rates had remained unchanged for over 10 years, and all customers were notified in advance. - StarHub offered further assistance, which Yap declined.   Key Details Summary   Item Details  Old rate $2.14/month  New rate $5/month  Effective date 1 August 2026  Notification date 30 June 2026 (via SMS)  Customer's contract Home Broadband, Jan 2025 – Jan 2027  StarHub's stance DVH is separate VAS, not bound by broadband contract  Customer option Terminate DVH without penalty; broadband contract unaffected    What You Can Do   - Check your August and subsequent bills for the revised charge. - If you don't use the service, contact StarHub at 1633 to terminate DVH — no early termination fees apply . - If you wish to escalate, you may file a complaint with IMDA (Infocomm Media Development Authority). - Note: Your core broadband contract terms and pricing remain unchanged.       📌 Source: STOMP — StarHub increases Digital Voice Home fee, customer accuses telco of not honouring contract (published 21 Aug 2026)

Sengkang Town Council (SKTC) has clarified that a project manager charged with corruption offences was not its employee.   In a press release seen by MS News on Friday (21 Aug), SKTC said the charges concerned an employee of EM Services, which provided managing agent and project management services to the town council during the period in question.   👉 https://tsl.to/sktccorruptioncharges   @mustsharenews   Sengkang Town Council (SKTC) has clarified that a project manager recently facing corruption charges is not its employee, but rather worked for its contractor, EM Services. Key details of the case and clarification include:    * The Charges: Senior project manager Phua Gim Chuan (aged 63) was charged by the Corrupt Practices Investigation Bureau (CPIB) with six corruption and money laundering-related offences involving approximately S$220,000 in alleged bribes regarding town council contracts.    * The Employer: SKTC emphasized in its press release that the individual was an employee of EM Services, the firm that provided managing agent and project management services to the town council during the relevant period.  * Tender Clarification: SKTC also noted that the companies implicated in the bribery case did not participate in or win any public tenders called by Sengkang Town Council.

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