A customer said she found a strand of hair in a cheese sausage purchased from Old Chang Kee at Compass One.
Stomper Anonymous recalled buying “several items including Old Chang Kee sticks and chicken pieces” on Feb 28 at around 4pm.
The Stomper said that on March 2, while reheating and eating the food, her daughter “picked up a piece of cheese sausage and discovered a strand of hair embedded within it”.
Anonymous shared photos of her holding up the strand of hair with the sausage dangling below.
She told Stomp: “I hesitated to raise this, but as a consumer, I believe it is important to highlight such incidents as they affect confidence in food hygiene and safety standards.”
In response to a Stomp query, a spokesperson from Old Chang Kee said it has been in touch with the customer.
“We are currently reviewing our food safety, hygiene, cleanliness and manufacturing processes at our production facilities to ensure that our standards continue to be upheld and to prevent a similar incident from occurring,” the spokesperson said, adding that the relevant teams have been informed.
The spokesperson also assured that they “have not received any other similar feedback from this or other outlets regarding the product”.
According to the spokesperson, Old Chang Kee has apologised to the customer and “offered a resolution, which she has kindly accepted”.
Isetan Nex will close in April 2026, the mall announced in a Facebook post on Dec 8. PHOTO: SHIN MIN DAILY NEWS
Japanese department store Isetan will cease operations in Nex by April 2026, the mall announced in a Facebook post on Dec 8.
Nex thanked the retailer for "15 wonderful years" at the mall, noting Isetan's "unwavering support and partnership" since the outlet's opening in 2011.
"New and exciting offerings are coming soon to elevate your Nex experience, stay tuned!" said the Serangoon Central mall in its post, which Stomper Nick alerted Stomp to.
A spokesperson for the mall told Stomp: "Nex is committed to maintaining a vibrant tenant mix and we will continue to bring fresh experiences to our shoppers and the community."
In response to Stomp's queries, Isetan said the closure comes as its lease with Nex is expiring and follows "a strategic review of our business operations".
The retailer added that it has recently upgraded parts of the Scotts outlet and brought in new tenants as part of its commitment to improving the shopping experience for customers.
The announcement comes just a month after Isetan shuttered its Tampines Mall outlet following 30 years in business. The closure will leave Isetan Scotts in Shaw House as the chain's last Singapore store.
But while the news of Isetan Tampines' closure was met with nostalgia, Nick told Stomp that he feels "indifferent" about the Nex outlet shutting.
He explained: "I mean, I feel like it was bound to happen eventually. Nowadays, we can get a lot of things online and it's also cheaper than at departmental stores. The crowds are dwindling at these places and most probably the others