An elderly man in his 70s received a call from someone claiming to be from an insurance company. The caller told him that he had bought a policy and needed to pay the premium.   When the man asked for more details, as he did not remember signing up for any policy, the "agent" transferred the call to another person who claimed to be from the Monetary Authority of Singapore (MAS). After some back and forth, the man was eventually convinced to withdraw S$15,000 from his bank account and hand it over to a runner who met him in person. However, the calls did not stop. The "agent" kept pressuring him to hand over another S$15,000. Confused and panicky, the man finally went to the DBS branch at Suntec City on Nov. 5. There, he met two staff members who prevented him from giving more money to the scammers.   Vigilant staff   Branch service manager, Zafirah Jumaat, and deputy service manager, Serene Lim were the ones who assisted the man.   "He was quite worried and a bit concerned. Also, you can see that he's a bit panicky. He just wanted some advice from us," Zafirah, 36, told Mothership. She immediately took him to a room and tried to calm him down so she could understand his situation better. As the man was speaking in rapid Chinese, she enlisted Lim, 51, for help. Together, they pieced together his story and advised him to call the police. During the call to the police, the pair stayed with him in case he needed any help, and also so that they could provide English translation for him. "It was to be more precise to the police, because we know time is of the essence," Lim said.   "Controlled" withdrawal of money   Two police officers soon arrived at the branch to speak with the man.   By then, he was still receiving incessant calls from the scammers. The police advised him to answer the next call in their presence to understand what the scammer wanted. When the scammers again asked for S$15,000, they decided to lure them by saying he had withdrawn the money and could meet them at Suntec City. However, the scammer asked for proof, so they first sent a picture of an envelope stuffed with paper. The scammers did not trust it and demanded to see actual cash. Zafirah then accompanied the man to withdraw S$15,000 so he could take a photo before depositing it back into his account. After that, the police officers and the man proceeded to the meeting point.   Caught by police   After the officers and the man left, Zafirah realised he had left his receipt behind and decided to go after them.   "And then I was thinking to myself, uncle came to the branch at about 12, and then the whole thing after we spoke to the to the police, it's been a few hours, so I was thinking, 'Does he need any lunch?'," she shared. When she arrived at the atrium, she heard a commotion and saw police officers chasing after a man. They managed to nab the person, believed to be the runner for the scammers. Mothership understands that court proceedings are ongoing for the case. Zafirah checked that the elderly man was alright before returning to the branch. A while later, the man returned to thank both Zafirah and Lim, they shared. "He came to express his gratitude to us for assisting him, listening to him, and guiding him. He also said that we did a good job," Lim said. "It made my day that he came to thank us," Zafirah added.   First time   Both Zafirah and Lim, who have been working as a bank service manager for 30 and 15 years respectively, said this was their first time encountering a scam case where the perpetrator was caught on the spot. Lim shared that customers who want to withdraw money usually do not realise that they may be victims of scam. For such customers, they require more time to communicate with them and gain their trust so that they will be open to share more information, she said. "For us, it might be a bit of money. For some people, it might be their whole lifestyle savings," Zafirah chimed in. The pair explained that some customers needed more time to be convinced while others just need a sympathising shoulder to lean on.   On how they identify customers who may be possible victims of scams, Zafirah explained that they look out for the body language of the customers —  how they answer their questions, whether they're using the phones and taking instructions over the phone. Scams have been an increasing issue in the past five to seven years, Lim pointed out. Compared to the earlier years in her career, she said she now spends more time being vigilant of such cases so customers do not fall prey to such scams.   DBS efforts for scam prevention   DBS/ POSB has ramped up scam prevention measures over the past year, the bank shared in a statement to Mothership. This includes phasing out the use of SMS one-time passwords for digital token users, strengthening authentication for card transactions and mobile wallet provisioning to reduce phishing risks and extending their fraud surveillance to cover all scam variants. They have also invested in dedicated resources to manage the growing volume of system alerts to ensure faster detection and response, they said. Most importantly, their frontline and anti-scam teams are regularly trained to to strengthen their vigilance and ability to respond swiftly to emerging scams variants. This includes detecting subtle behavioural cues, asking the right questions, and stepping in with empathy and care to protect customers, DBS said. Besides that, customers also play a crucial role in the fight against scams as they are their first line of defence, they noted. "As digital payments become more prevalent, customers must also build the right digital habits: staying alert to red flags, verifying before acting, and reaching out when in doubt," DBS said. Initiatives such as the POSB Neighbourhood Getai series, as well as anti-scam education sessions held at DBS/ POSB branches and community spaces are carried out to strengthen public awareness and education, they said.

An elderly man in his 70s received a call from someone claiming to be from an insurance company. The caller told him that he had bought a policy and needed to pay the premium.   When the man asked for more details, as he did not remember signing up for any policy, the "agent" transferred the call to another person who claimed to be from the Monetary Authority of Singapore (MAS). After some back and forth, the man was eventually convinced to withdraw S$15,000 from his bank account and hand it over to a runner who met him in person. However, the calls did not stop. The "agent" kept pressuring him to hand over another S$15,000. Confused and panicky, the man finally went to the DBS branch at Suntec City on Nov. 5. There, he met two staff members who prevented him from giving more money to the scammers.   Vigilant staff   Branch service manager, Zafirah Jumaat, and deputy service manager, Serene Lim were the ones who assisted the man.   "He was quite worried and a bit concerned. Also, you can see that he's a bit panicky. He just wanted some advice from us," Zafirah, 36, told Mothership. She immediately took him to a room and tried to calm him down so she could understand his situation better. As the man was speaking in rapid Chinese, she enlisted Lim, 51, for help. Together, they pieced together his story and advised him to call the police. During the call to the police, the pair stayed with him in case he needed any help, and also so that they could provide English translation for him. "It was to be more precise to the police, because we know time is of the essence," Lim said.   "Controlled" withdrawal of money   Two police officers soon arrived at the branch to speak with the man.   By then, he was still receiving incessant calls from the scammers. The police advised him to answer the next call in their presence to understand what the scammer wanted. When the scammers again asked for S$15,000, they decided to lure them by saying he had withdrawn the money and could meet them at Suntec City. However, the scammer asked for proof, so they first sent a picture of an envelope stuffed with paper. The scammers did not trust it and demanded to see actual cash. Zafirah then accompanied the man to withdraw S$15,000 so he could take a photo before depositing it back into his account. After that, the police officers and the man proceeded to the meeting point.   Caught by police   After the officers and the man left, Zafirah realised he had left his receipt behind and decided to go after them.   "And then I was thinking to myself, uncle came to the branch at about 12, and then the whole thing after we spoke to the to the police, it's been a few hours, so I was thinking, 'Does he need any lunch?'," she shared. When she arrived at the atrium, she heard a commotion and saw police officers chasing after a man. They managed to nab the person, believed to be the runner for the scammers. Mothership understands that court proceedings are ongoing for the case. Zafirah checked that the elderly man was alright before returning to the branch. A while later, the man returned to thank both Zafirah and Lim, they shared. "He came to express his gratitude to us for assisting him, listening to him, and guiding him. He also said that we did a good job," Lim said. "It made my day that he came to thank us," Zafirah added.   First time   Both Zafirah and Lim, who have been working as a bank service manager for 30 and 15 years respectively, said this was their first time encountering a scam case where the perpetrator was caught on the spot. Lim shared that customers who want to withdraw money usually do not realise that they may be victims of scam. For such customers, they require more time to communicate with them and gain their trust so that they will be open to share more information, she said. "For us, it might be a bit of money. For some people, it might be their whole lifestyle savings," Zafirah chimed in. The pair explained that some customers needed more time to be convinced while others just need a sympathising shoulder to lean on.   On how they identify customers who may be possible victims of scams, Zafirah explained that they look out for the body language of the customers —  how they answer their questions, whether they're using the phones and taking instructions over the phone. Scams have been an increasing issue in the past five to seven years, Lim pointed out. Compared to the earlier years in her career, she said she now spends more time being vigilant of such cases so customers do not fall prey to such scams.   DBS efforts for scam prevention   DBS/ POSB has ramped up scam prevention measures over the past year, the bank shared in a statement to Mothership. This includes phasing out the use of SMS one-time passwords for digital token users, strengthening authentication for card transactions and mobile wallet provisioning to reduce phishing risks and extending their fraud surveillance to cover all scam variants. They have also invested in dedicated resources to manage the growing volume of system alerts to ensure faster detection and response, they said. Most importantly, their frontline and anti-scam teams are regularly trained to to strengthen their vigilance and ability to respond swiftly to emerging scams variants. This includes detecting subtle behavioural cues, asking the right questions, and stepping in with empathy and care to protect customers, DBS said. Besides that, customers also play a crucial role in the fight against scams as they are their first line of defence, they noted. "As digital payments become more prevalent, customers must also build the right digital habits: staying alert to red flags, verifying before acting, and reaching out when in doubt," DBS said. Initiatives such as the POSB Neighbourhood Getai series, as well as anti-scam education sessions held at DBS/ POSB branches and community spaces are carried out to strengthen public awareness and education, they said.

You missed a few specky posts again lol

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