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The_King

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  1. screenshot_2024-05-02_at_3.10.14_pm.png?

     

     

    A tourist from Hong Kong, who wants to be known only as Jojo, claimed she had such a bad experience at D'Resort @ Downtown East that she does not want to come to Singapore any more.

    "No water and no power for the whole night. No refund. No apology. Only poor hospitality," she told Stomp.

    "When l checked in at night on April 1, the staff told me there would be no power from 2am to 5am because of an annual maintenance.

    "The staff was aware of my concerns and assured me the shutdown would not last too, maybe around 15 to 20 minutes. 'No worries.' l thought several minutes was acceptable. It was too late and expensive to change to another hotel."

    Ms Jojo showed Stomp a photo of a notice informing guests of the power disruptions but claimed she was not informed about the disruption to the water supply.

     

    "Unfortunately, there was no water from around midnight and no power until next morning," she claimed.

     

    "I couldn't sleep with a sweaty body, having just landed. The weather was super hot, almost 40 deg C. No air-conditioning and no windows could be opened,. l could hardly breathe! l wanted to open the door but the corridor was super hot, too! I almost fainted in that terrible, dark, hot room.

    "My hair was full of shampoo and body was covered with shower gel. I felt ill and had allergic reaction on my skin after that awful night," she said.

    "It totally ruined my holiday! I cancelled all meetings in the following days.

    "I saw the doctor twice after the trip. The doctor said l had heatstroke that night and the shower gel caused the reaction. I am still seeing the doctor and taking medicine."

    In response to a Stomp query, a spokesperson for D'Resort @ Downtown East said: "The guest arrived at 5.50pm on April 1 to check in, and the front desk staff duly informed her regarding the shutdown scheduled from 2am to 5am on April 2.

    "They explained that there would be intermittent disruptions to the power supply due to the maintenance being conducted in time blocks"

    Guests could choose not to check in and get a full refund, according to the spokesperson.

    Ms Jojo claimed she was not given this option when she asked the staff what she could do.

    The spokesperson continued: "The shutdown for the guest's block commenced at 3.29am, and the power was restored at 4.12am.

    "Separately, when the guest called at 12.40am on April 2 to inform the resort of the low water pressure, the staff apologised to her, mentioning that we would check immediately.

    "A technician was immediately dispatched, and it was found that the water pump on level five had tripped. The technician was instructed to fix it and the water supply was restored to normal shortly after.

    "The resort has responded to the guest's emails and apologised to her for the inconvenience caused, as well as extended a 50 per cent discount for her next visit, valid for a year."

    Ms Jojo, who has filed a report with the Consumer Association of Singapore and Singapore Tourism Board, is unlikely to take up the offer.

     

    "l have stayed at many hotels in different countries and never had such a terrible experience, even in developing countries," she said.

    "I liked Singapore before, even wanted to move to Singapore, but l have changed my mind. It seems to have no consumer protection, which is very basic in civilised countries.

    "I won't go to Singapore any more!"

    • Like 2
    • Sad 1
  2. Joshua Dean, a Boeing whistleblower who warned of manufacturing defects in the planemaker’s 737 Max, has died after a short illness, the second Boeing whistleblower to die this year.

    Dean, 45, a former quality auditor at Boeing supplier Spirit AeroSystems, filed a complaint with the Federal Aviation Administration (FAA) alleging “serious and gross misconduct by senior quality management of the 737 production line” at Spirit.

    In 2018 and 2019, two 737 Max planes were involved in fatal crashes, which killed 346 people. Dean was fired by Spirit last year, and filed a complaint with the Department of Labor alleging that his termination was in retaliation for raising safety concerns.

    According to the Seattle Times, Dean was hospitalized after having trouble breathing. He was intubated and developed pneumonia and a serious infection before dying two weeks later.

    “He passed away yesterday morning, and his absence will be deeply felt. We will always love you Josh,” Dean’s aunt, Carol Dean Parsons, said via Facebook.

    Dean was represented by the same law firm that represented Boeing whistleblower John “Mitch” Barnett. Barnett, 62, was found dead in March from what appeared to be a self-inflicted gunshot wound.

    Barnett spent almost three decades at Boeing, and told the New York Times in 2019 that he had found “clusters or metal slivers” hanging over the wiring of flight controls that could have caused “catastrophic” damage if they had penetrated wires.

    He alleged that management had ignored his complaints and moved him to another part of the plant.

    Last month, another Boeing whistleblower, Sam Salehpour, told Congress there was “no safety culture” at Boeing, and alleged that employees who raised the alarm were “ignored, marginalized, threatened, sidelined and worse”. He said he feared “physical violence” after going public with his concerns.

    US regulators are now investigating Boeing after a mid-air door-panel blowout in January on a Boeing 737 Max 9.

    Reuters reported last month that the justice department is now weighing whether Boeing violated an agreement that shielded it from criminal prosecution over the fatal crashes in 2018 and 2019.

     

     

    https://www.theguardian.com/business/article/2024/may/02/second-boeing-whistleblower-dies

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    • The 55-year-old reportedly took pictures of the student using his smartphone at a bathhouse in Tokyo’s Minato ward in February
    • Police also found ‘multiple naked photos of male customers’ on the device which he had taken in the six months leading up to the incident

     

    A diplomat at the Singapore embassy in Tokyo was questioned by police after being suspected of filming a male teenager at a public bath, according to Japanese media reports on Thursday.

    The diplomat in question is a 55-year-old, who is a “former” counsellor at the embassy, according to NHK. A counsellor is a diplomatic rank for officers serving overseas, such as in an embassy.

    The Yomiuri newspaper reported that on February 27, the man used his smartphone to secretly film a 13-year-old secondary school student in the changing room of a public bath. The boy was naked.

    Staff members at the public bath in Tokyo’s Minato ward reportedly called the police who, upon arriving, searched the diplomat’s phone and found “multiple naked photos of male customers”, according to the Asahi newspaper.

    It added that the diplomat refused to go to the police station but told officers he had taken such photos in other public baths.

     

    When asked to delete the photos from his phone, the diplomat “deleted them on the spot”, reported the Japanese news outlet. He allegedly deleted 700 photos from his phone, which he told police he had taken in the six months leading up to the incident.

    The Tokyo police are investigating potential violations of child pornography laws and are planning to ask Singapore’s Ministry of Foreign Affairs (MFA) to have the man turn himself in, said Asahi. Formal charges are also being considered.

    The diplomat has been dismissed as a counsellor but is immune to arrest in accordance with the Vienna Convention on Diplomatic Relations, which states that diplomats cannot be arrested or detained in a country they have been dispatched to.

    When asked by the Asahi newspaper on Thursday, the embassy was reportedly unaware of the public bath incident. The embassy also told the paper the diplomat had “completed his assignment as of April 12” and has returned to Singapore.

    CNA has reached out to MFA for comment.

     

    https://www.scmp.com/news/asia/southeast-asia/article/3261178/japan-police-investigate-singapore-diplomat-allegedly-filming-naked-schoolboy-tokyo-public-bath

    • wtf 5
  3. 1 minute ago, Huat Zai said:

    Politicians had a choice to make, lose 60% of your population immediately like during the Spanish flu, or an unknown number suffer and possibility die from long term effects, long enough for some of them to have child and die, die lah.

     

    In those shoes, I would have made the same choice.

    i will not, i will give them a choice, i tell them what mrna does and what happen if you take or do not take

     

    under the 9th  Amendment, protects, the right to vote, the right to travel, the right to privacy, and one's own body

     

    in short my body my choice

    • Like 1
    • Wahaha 1
  4. Just now, Huat Zai said:

     

    The original photo in the ig is 无码, is mothership no balls to post, become 有码

     

    No injury, no property damage, no following on social media, mata won't give a fly fuck. Now got social following, you see how fast they act.

     

    360_F_221641074_PXz8CGvgZZ6qN36Vm3Rt5VbZ

    sg jin busy, king albert robbery, S’pore teen, 17, fakes PayNow screenshots, Woman tries to escape after tripping young boy,  LTA flip the ERP screen to drive side can install, got eilte start picking up rubbish and cleaning all of a sudden

     

     

    we are in good hand

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  5. E5A3AEE794B7E78C9DE6ADBB_0.jpg?VersionId

     

     

    A 43-year-old man suddenly collapsed while working. Although he woke up after emergency rescue by his colleagues, he fell into coma again on the way to the hospital, and finally he could not survive.

    The deceased, Cai Yangguang, was an army officer. After leaving the army, he joined the family business as an engineer. He had always been in good health, but unexpectedly he suddenly fainted while working last Sunday (April 28) and was pronounced dead after being sent to the hospital.

    His sister Cai Tingting (40 years old) said in an interview at the mourning hall that the incident happened so suddenly that the family still has difficulty accepting her brother's death.

     

    Cai Tingting told the reporter of Shin Min Daily News that at around 2 pm that day, her brother suddenly fainted while working. A company employee immediately came to his rescue and performed cardiopulmonary resuscitation, and he later regained consciousness. People around him immediately called for an ambulance.

    But on the way to the hospital, Cai Yangguang fell into coma again. The accompanying medical staff immediately rescued him, but he never woke up and was pronounced dead after arriving at the hospital.

     

    Cai Yangguang's father also accompanied the ambulance to the hospital.

     
     

    Cai Tingting recalled Cai Yangguang's personality with emotion, saying that he was a responsible person and had a good relationship with his family.

    "He is a good son and brother. He has always attached great importance to and taken care of his family. He will be the first to stand up and solve problems at home."

    Cai Yangguang’s wife Zhenmei (35 years old, engineer) told reporters that she met her husband in 2013 and they got married six years ago. She said her husband was a very hard-working and motivated man who had always devoted himself to the family.

    "He is not only a responsible man, but also a kind person who gets along well with everyone." Cai Yangguang and his wife have a four-year-old son.

    The funeral hall for the deceased is located at Woodlands Memorial Hall. The funeral will be held at 12 noon on Friday (May 3) and sent to the Mandai Cremation Ground.

    Physically fit and with no history of heart disease

    The deceased had always been in good health and had no family history of heart disease.

    Relatives and friends were quite surprised that Cai Yangguang suddenly fainted and passed away.

    Doctors later informed the cause of death was cardiac arrest.

    His military friend Mr. Tang (43 years old) told reporters that Cai Yangguang was a lieutenant colonel (LTC) before leaving the army last year and served in the army for more than 20 years.

    "His body has always been very strong, and we can't believe that he suddenly collapsed." Cai Tingting said that neither Cai Yangguang nor his parents had any history of heart disease. However, family members also revealed that the deceased had a smoking habit before his death.

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  6. A bakery in Singapore, The Homme Baker, posted a series of Instagram stories alleging that a customer had thrown a hot drink on the store's countertop after not getting her desired seats.

    In a post detailing the incident on May 1, the bakery shared an uncensored photo of the woman along with the mess that was made on the counter.

     

     

    Screenshot-2024-05-02-at-1.54.11%E2%80%A Image via @the_homme_baker/Instagram

     

     

     

     

    They implored the public to "identify" the woman so that they could make a police report and claim any damage caused to their equipment.

     

    Wanted bar seats

     

    Speaking to Mothership, a spokesperson for the bakery said that the woman had been looking for seats after ordering a tiramisu cake and a hot cocoa.

    They said the woman wanted bar seats across from the service counter.

     

    Screenshot-2024-05-02-at-2.07.33%E2%80%A Image via @the_homme_baker/Instagram

     

    According to the bakery, the staff told her the seats were already taken and she had to find a spot at the communal seating area.

    At this, the woman allegedly "became agitated" and "used the word 'f*ck' on one of the bakers".

    "We do not tolerate such abusive language or behaviour towards any of our staff," said the bakery.

     

    Potentially damaged equipment

     

    The bakery added that after being served her order, the customer "threw her scalding hot cocoa" on the countertop and "all over" the Point of Sale (POS) equipment and electrical items.

     

    ScreenRecording2024-05-02at2.09.48PM-ezg Gif via @the_homme_baker/Instagram

     

    In CCTV footage shared by the bakery, the woman walked away after that, and a staff member cleaned up the mess with paper towels.

    "We have not identified the woman, but we will be making a police report today (May 2)," the bakery told Mothership.

    • wtf 3
  7. photo_2024-05-02-13.43.05.jpeg

     

     

    Two Malaysians, aged 28 and 32, were arrested in Malaysia and handed over to the Singapore Police Force on Apr. 30 for allegedly robbing a residence along King Albert Park on Apr. 18, 2024.

    According to a press release on May 2, 2024, the Singapore Police Force (SPF) said they were part of a group of more than four men.

     

    The men allegedly took cash in local and foreign currencies, cryptocurrency, and luxury brand watches from the residence.

    The items had a total estimated value of S$4.34 million.

    The police said there were 11 victims aged between 25 and 45.

    On April. 18, 2024, the Singapore Police Force (SPF) were alerted to a case of gang armed robbery at a residence along King Albert Park.

    "Through extensive ground enquiries, officers from the Criminal Investigation Department and Clementi Police Division of the SPF established the identities of the men involved," the police said.

    Further investigations revealed that the group had fled to Malaysia shortly after the SPF was alerted to the case.

    With assistance from the Royal Malaysia Police (RMP), two men were arrested in Malaysia on Apr. 27 and 28 under two warrants of arrest issued by the State Courts of Singapore.

    The men were handed over to SPF on Apr. 30.

     

    Img-1.jpg Image via SPF

     

     

    Img-3-1.jpg Image via SPF

     

    Investigations are ongoing, and SPF is working with RMP to locate the remaining suspects.

    Both men will be charged in court on May 2.

    If found guilty of gang armed robbery, the men can be imprisoned for up to 20 years and receive up to 24 strokes of the cane.

    Deputy Director CID, Assistant Commissioner of Police (AC) Heng Chih Yang, expressed his appreciation to the RMP for their assistance in the arrest of the men.

    He said,

     

    “The SPF will spare no effort to apprehend criminals who commit crimes in Singapore, even if they leave the country. We will work with our foreign law enforcement partners to bring such fugitives to justice.”

    • wtf 2
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  8. SINGAPORE: Legal proceedings by clients of the cord blood storage service provider Cordlife have commenced, with the first letter of demand received, the company said on Thursday (May 2).

    A letter of demand, usually sent by lawyers, contains a list of demands. If the recipient - in this case, Cordlife - does not meet these demands, legal action, such as a lawsuit, may follow.

    In November last year, it emerged that seven of its 22 storage tanks were exposed to sub-optimal temperatures, affecting the cord blood units of thousands of its clients. So far, investigations have revealed that over 7,000 cord blood units have been damaged.

    In an announcement on the Singapore Exchange (SGX), Cordlife said the letter of demand was the first it had received from a client.

    In response to CNA's queries, Cordlife said on Thursday evening that the letter alleges that the company was negligent and had breached its obligations under the service agreement, in relation to the storage of the client's cord blood unit.

     
    07:45 Min

    Cordlife's former Group CEO, Tan Poh Lan, has been arrested for potential breaches of the company's disclosure obligations. The private blood bank is under investigation for mishandling cord blood units last year.…see more

    Cordlife said the sum the client is claiming falls within the jurisdiction of the district courts, which deal with claims between S$60,000 and S$250,000. 

    After seeking legal advice, Cordlife said it does not agree with the client's contention that the company is precluded from relying on various clauses of the client’s contract. 

    It intends to defend the claim and said the client's lawyers have not provided any supporting details so far. 

    The letter was received earlier this week and is the only lawyer's letter of demand the company has received, it added.

     

    Cordlife also said on Thursday, that in February, it had received notice of a claim lodged against it in the Small Claims Tribunal (SCT) by another client. 

    The claim alleged that the damage to the client's child's cord blood unit was a result of Cordlife's storage of the unit. The claim amount was not stated. Matters dealt with by the Small Claims Tribunal have a claim limit of S$20,000 and lawyers are not allowed to represent parties.

    In the SGX filing, the company said it was unable to determine the exact financial impact of the claim in the letter of the demand. 

    "Should the Company be ultimately required to settle the claim in the Letter of Demand, the SCT Claim and/or claims made by multiple clients, this will likely result in a negative impact on the financial position of the Group for the financial year ending Dec 31, 2024," said Cordlife.

    So far, seven directors or former directors have been arrested in connection Cordlife's alleged mishandling of the cord blood, including former Group CEO Tan Poh Lan. On Apr 17, Cordlife's board of directors lodged a police report over the "potential wrongdoings" of former employees. 

    The cord blood bank has offered customers a refund of annual fees "since the start of temperature excursion" and promised to waive subsequent fees until their child turns 21. 

    However, some customers told CNA in April that they were not satisfied with Cordlife's offer, citing that it lacked fairness. 

    Some parents told CNA then that they would not accept Cordlife's refund offer or that they were weighing their options, including legal action. 

    Customers who do accept the refund offer must agree to four clauses - one of them being accepting the offer as a "final settlement". 

    Source: CNA/at(ac)
    • Like 1
  9. A 17-year-old teenager fooled various businesses in Singapore, cheating them of more than S$15,000 by renaming his PayNow account to match theirs, and showing them screenshots of the "payments".

    The dishonest screenshots were used to "pay" for items like Bvlgari jewellery, mobile phones, a puppy, and garlands for bar hostesses.

     

    At least four separate police reports were made against the teen, who is now 19 and cannot be named under the Children and Young Persons Act (CYPA).

    He was arrested in June 2022, after a bar in Lavender had a dispute with him over unpaid bills and called the police.

     

    Renamed personal account to fake PayNow transfers

     

    One place where the teen used the dishonest PayNow screenshots was at the Bvlgari store in Ion Orchard.

    Court documents indicated that on Apr. 10, 2022, he picked out a leather wallet and a pink gold ring at the store, which cost S$3,410 in total.

    The teen then showed the cashier four PayNow screenshots of transfers supposedly made to Bvlgari's UEN account, before leaving the store with the goods.

    Unbeknownst to the staff there, he had changed the name of his personal PayNow account to match that of the company — essentially paying himself.

     

    Caught after mistake noticed in company's name

     

    The teen returned to the outlet the next day and tried the same tactic to purchase a S$5,000 necklace.

    This time, however, a Bvlgari staff noticed a minor mistake in the company's name reflected in the PayNow screenshots. It was missing an "s".

    While the staff were checking to verify if the payments were successful, the teen left the store without the necklace as he was nervous.

    Only one PayNow transfer he had made to the store had been genuine.

    Once the other payments were found to be unsuccessful, the staff tried to contact the teen, but to no avail.

    On Apr. 28, 2022, a Bvlgari sales manager lodged a police report against him for the S$2,812 owed to the store.

    The teen's mother made full restitution the next day.

    However, the teen continued to use similar tactics to fool businesses from May 28, 2022 to Jun. 7, 2022.

    He cheated a mobile phone business of an iPhone 13 mini and other accessories worth a total of S$963, again using screenshots of PayNow transfers.

    He also attempted to cheat a pet shop by trying to show that he had made a S$3,250 deposit for a puppy, though the puppy was not handed over to the accused.

     

    Hired locksmiths to steal S$5,610 from uncle's safe

     

    Previously, the teen had also stolen S$5,610 from his uncle's safe to pay off his debts from soccer betting.

    On Nov. 24, 2021, he hired locksmiths to break into his uncle's safe when the latter was not at home.

    He then took valuables amounting to S$5,610, which he used to pay for an iPhone 11, a portable charger, and lunch at a seafood restaurant.

    The teen admitted to the theft after being confronted by his mother and uncle, and gave a statement to the police the same night.

     

    Arrested in Jun. 2022

     

    The teen was eventually brought in for investigations on Jun. 7, 2022.

    A staff member at Black Horse Lounge, a bar in Lavender, called the police as they had a dispute with the teen over outstanding bills.

    He had purchased S$9,476 worth of alcohol and garlands for bar hostesses using dishonest PayNow receipts.

    The police arrested him at the scene that night.

     

    Sentenced to 12 months at RTC

     

    The teen was subsequently charged with deception, theft, and false representation of payment to obtain services.

    He was also charged for agreeing to hand over his Singpass details in exchange for "fast cash". While he was not eventually paid the promised S$1,000, his Singpass login details were used to open a UOB Bank Account in his name. The bank account was eventually used for scams.

    He pleaded guilty to six charges, with another seven taken into consideration for sentencing.

    The prosecution pointed out that the accused first gave a statement to the police in November 2021, but "has since gone on to re-offend multiple times with increasing quantum of sums involved despite knowing that there were ongoing investigations".

    "The accused has demonstrated no regard for the law," the prosecution added.

    On Apr. 23, he was sentenced to 12 months of reformative training, Shin Min Daily News (Shin Min) reported.

     

    Mother had 'no confidence to supervise him'

     

    Shin Min also reported that the probation monitoring report stated that the teen's mother did not have the confidence to supervise him.

    As such, the report recommended that the teen be admitted to the Reformative Training Centre (RTC).

    In court, the teen had asked the judge if the sentence could be postponed as he "still had things to settle" before going into RTC.

    The judge agreed to his request and allowed him to serve his sentence from May 24.

    • Like 2
  10. SINGAPORE: A recent surge in cocoa prices has caused some small confectioneries in Singapore to branch out from simply selling chocolates in order to save costs and increase revenue. 

    These smaller retailers, which have been hit much harder in terms of profit margins compared with larger stores, are now offering experiential services like chocolate-making workshops.

    The price of cocoa – the base ingredient of chocolate – has skyrocketed over the past one to two years due to a global supply shortage. Its key producers, Ghana and the Ivory Coast, have been hit by climate change and disease outbreaks.

    Decades of underinvestment in cocoa plantations as well as investor speculation have also driven prices up.

    Cocoa futures prices have more than tripled from slightly more than £2,200 (US$2,750) per tonne a year ago to almost £8,800 now. Prices briefly hit an all-time high in March at slightly more than US$10,000 per tonne.

    “UNPRECEDENTED” INCREASE IN COCOA PRICES

    Singapore-based artisan chocolatier Anjalichocolat is one retailer that has switched its business model amid such market challenges. It has a physical store in Tanglin Mall and sells its sweet treats online as well.

    Founder Anjali Gupta told CNA that her company’s small size means it does not buy large enough quantities of sustainable chocolate, which is already priced higher than regular chocolate, to get a bulk discount.

    “The recent increase in cocoa prices has been unprecedented and it’s definitely given us a curveball,” she said.

    “If we were to break even, then we would have to increase our prices by about 30 per cent and we don't think our customers can accept that kind of price increase. We will increase our prices slightly and then we would have to manage the other parts of our business.”

    The firm has held chocolate-making workshops since 2015, which Ms Anjali said have been “very popular” as corporate team-building events. It recently invested in a new workshop studio in Dempsey in January 2023.

    Another boutique chocolatier, Embrace Chocolate, is paying double the price for raw cocoa beans now compared with the start of the year.

    The vegan bean-to-bar shop in Joo Chiat, which produces only about 600 chocolate bars every month, is set to pay even more amid the increasing cocoa prices. Founder Namita Gupta said her shop may have to pass on the cost to consumers by S$0.50 to S$1.

    screenshot_2024-05-01_124640.png?itok=3v Cocoa beans used by Singapore bean-to-bar chocolate shop Embrace Chocolate.

    Ms Namita said suppliers have warned of an upcoming premium, on top of the higher prices they have already been paying.

    “One thing that we’ve done is we stopped giving any discounts and giveaways … Most of the sales happen over a conversation with customers, so then it’s a bit easier to make them understand why there is an increase in prices,” she added.

    Ms Namita pointed out the importance of letting the public know about the global cocoa shortage as well.

    “If people want to continue eating good chocolate, they might have to pay a little more,” she said.

     

    DEMAND TO REMAIN HIGH FOR NOW

    Despite efforts by chocolatiers to absorb costs for now, chocolate prices are expected to remain high in the short term.

    New cocoa trees take as long as three to four years to produce beans, according to the International Cocoa Organisation, which also estimates that global production of cocoa could drop by 10 per cent this year.

    Still, economists said demand for chocolate is unlikely to be deterred.

    Mr Song Seng Wun, economic advisor at CGS-CIMB Securities, said such demand depends on the global labour market and whether people are still earning enough to spend on less essential items like chocolate.

    “But (in) the near medium term, it is really all about whether governments in key cocoa-producing countries in West Africa invest in the infrastructure in upgrading yield,” he added.

    • Like 2
  11. SINGAPORE: DBS and POSB internet banking and payment services were down for some users on Thursday evening (May 2).

    In a Facebook post at 6.54pm – about an hour after the outage was first reported – DBS said it was aware of the issues.

     

     

    "We have identified the issue and have activated measures to recover the services," said the bank.

    "You can continue to use your DBS/POSB credit or debit cards to make payment."

    It added that people could also use the ATMs nearest to them. 

    DBS Wealth clients can contact their relationship managers to place trades, while Vickers and mTrading customers can contact the Vickers hotline at 63272288 for help.

    "Please be assured that your monies and deposits remain safe. We are sorry for the inconvenience caused," it added.

     
     

    Downdetector showed that users began reporting disruptions with DBS internet banking services at about 5.45pm.

    image%20(1).png?itok=0sJswCl5 A graph from the Downdetector site shows DBS outages on May 2, 2024.

    In a notice to users on its mobile app, DBS said: "Access to digital services is currently unavailable. We are resolving the issue and will update as soon as services are recovered."

    In another error message, it said that it was experiencing heavy traffic to its services and urged people to login later.

    Users commented on the bank's latest Facebook post about the latest outages.

    In the first of these comments at about 5.58pm, a user said: "Your iBanking is down pls fix it!"

     

    Customers reported being unable to access services on the DBS' mobile app and website platforms. Another user reported that he could "log in but can't make any transfer".

    CNA has contacted DBS for more information.

    DBS%20POSB%20banking%20down.jpg?itok=rwr Screenshots of error messages seen on DBS' iBanking mobile app and the POSB digibank app.

    On Tuesday, the Monetary Authority of Singapore (MAS) said that it would not seek to extend the six-month pause on non-essential activities that it imposed on DBS after the bank's multiple service disruptions in 2023.

    MAS added that it will retain the multiplier of 1.8 times for DBS' risk-weighted assets for operational risk until the bank "has demonstrated the ability to maintain service availability and reliability, and handle any disruptions effectively".

    The penalty was imposed in May 2023, up from the 1.5 times that was implemented in February 2022.

     

    The authority noted on Tuesday that DBS has since made "substantive progress" to address the shortcomings identified from the service disruptions last year, even as efforts to implement its remediation plan are ongoing.

    MAS said it would closely monitor the bank's progress and the effectiveness of the measures.

    "In the event of service disruptions, MAS expects DBS to promptly recover its services and communicate to its customers in a clear and timely manner," it said.

    DBS said on Tuesday that being able to resume its activities "will not dilute its focus on strengthening technology resiliency and enhancing digital service availability".

     

    RECORD PROFITS

    DBS, Singapore's largest lender, announced earlier on Thursday that its financial results for the first quarter of the year had surpassed expectations.

    It expects net profit to exceed last year's record result.

    The bank's net profit jumped 15 per cent from the same period a year earlier to S$2.96 billion (US$2.2 billion), compared with market expectations for a 3.5 per cent decline.

    DBS CEO Piyush Gupta said that the bank has been working on improving service availability, better monitoring and recovering services more quickly in the event that something goes wrong.

    "We've done a lot of the heavy lifting, but in truth, we still have more work to do," he said.

    In response to a question from the media, the CEO said DBS has completed around 90 per cent of what needs to be done, but there are still some things to be addressed.

    "If I were to hazard a guess in terms of what we need to get done, it's going to take us most of this year," he said.

    Source: CNA/nh(mi)
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