The_King Posted June 2, 2020 Share Posted June 2, 2020 Ang Mo Kio Supermart Hunts Down Customer To Return Him Money Everyone makes mistakes. Seeing as we’re all human, that’s very true, but it’s crucial that we correct ourselves and learn from said mistakes. This Ang Mo Kio supermarket staff showed us how to turn an honest slip-up around, after accidentally charging a customer $1,397 instead of $13.97. After realising their mistake, they desperately took to Facebook, asking the incorrectly-charged customer to contact them for a refund. Source It all worked out in the end, as of 2am today (2 Jun), they managed to return the customer his money. Charged customer $1,397 instead of $13.97 It all started 2 days ago, in the wee hours of Sunday (31 May) morning at the Ang Mo Kio mini supermarket named Angel Supermart. The customer made a purchase amounting to $13.97 at 2am, but the attending staff accidentally keyed in 100 times that amount, charging them $1,397 instead. Source Perhaps it was the late, or early, hours, but both the customer and staff didn’t seem to notice until much later. Ang Mo Kio supermart asked customer to contact them for refund Once the supermarket’s staff realised what they had done, they immediately took to Facebook to hunt down the customer. They issued a post around 6pm on Monday (1 Jun), asking the customer to contact them for a refund. Source Customer compensated with VIP membership Thankfully, the customer returned to the store around 2am again, on Tuesday (2 Jun), and was refunded. Source Angel Supermart even issued him a complimentary VIP membership, giving him some free snacks and drinks to apologise for the trouble. Source Their apology looks to be well-accepted, as he even took a ‘wefie’ with the staff after they refunded him. Heaven-sent staff went the extra mile Though this ordeal could’ve been avoided without the small – but very significant – oversight of 2 decimal places, it’s admirable how the staff went the extra mile to apologise for it. Angel Supermarket is definitely living up to its name with its heaven-sent staff. Thanks to this viral Facebook post, we’re sure they’ll be able to share their customer service with many more to come. https://mustsharenews.com/ang-mo-kio-angel-supermart/ Link to comment Share on other sites More sharing options...
XianGe Posted June 2, 2020 Share Posted June 2, 2020 Feels like advertisement Link to comment Share on other sites More sharing options...
ODACHEK Posted June 2, 2020 Share Posted June 2, 2020 It wun happen to moi because my bank sure dun hab over a thousand dollars eberi day... TVB for life... Link to comment Share on other sites More sharing options...
meng.huat Posted June 2, 2020 Share Posted June 2, 2020 JSKM yang xdd got $1397 in bank card... moi card maybe can press $397 only Link to comment Share on other sites More sharing options...
ManOfTheHour Posted June 2, 2020 Share Posted June 2, 2020 1 hour ago, meng.huat said: JSKM yang xdd got $1397 in bank card... moi card maybe can press $397 only How come you got no savings? Link to comment Share on other sites More sharing options...
Coffee_O Posted June 3, 2020 Share Posted June 3, 2020 (edited) 11 hours ago, ODACHEK said: It wun happen to moi because my bank sure dun hab over a thousand dollars eberi day... yes me too. confirm transaction fails LOL anyway this supermart near my home. i go there buy ciggi most of the time. Edited June 3, 2020 by Coffee_O 1 Link to comment Share on other sites More sharing options...
meng.huat Posted June 3, 2020 Share Posted June 3, 2020 9 hours ago, ManOfTheHour said: How come you got no savings? got about $1000 in the account la... in case got emergency can use. Link to comment Share on other sites More sharing options...
ManOfTheHour Posted June 3, 2020 Share Posted June 3, 2020 1 hour ago, meng.huat said: got about $1000 in the account la... in case got emergency can use. yup good to have a Plan B and C Link to comment Share on other sites More sharing options...
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